Mark's Pizzeria

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Reviews about Mark's Pizzeria

• Amanda Holcomb
  ★ ☆ ☆ ☆ ☆
  I placed an order for delivery at 8:06 pm... gave address, phone number, hotel room number, debit card information. As I hung up the phone, the girl said, "You are all set." An hour later, no pizza, so I called back only to be told that they had no record of my order and was asked if I was sure I was calling the right location. I explained that I hit redial on the number I called an hour earlier, so I knew I called same number I'd placed an order with. I was asked again for the my phone number and address, and then I was told that they don't deliver to the hotel I'm staying in. I was told the "phone girl" didn't know she took an order from someone outside of their delivery area. So I have a pending charge on my debit card that shows MARK'S PIZZERIA GENEVA NY, but they don't deliver where I'm staying. What I can't figure out is why didn't anyone call me back to let me know of the "phone girl's" error? They had my hotel phone number and room number, so there's no excuse for such poor customer service.

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